“Thank you for all of your hard work helping us reach settlement in a worthy matter. I and my client greatly appreciated your unfailing attention and commitment up to the very last minute. I know I will heartily recommend your services and hope to work with you again.” – WAMS Client
“I want to thank WAMS and specifically Margo Keller for assisting in the recent mediation. She was at all times professional and considerate. Bottom line is she did a great job, got the matter settled and all parties leaving with a resolution which was in their best interests. Thank you.”
“Too often, when a lawsuit is settled as a result of mediation, the efforts of the mediator go unrecognized. I do not want that to happen in the above captioned matter, because, in my view, our mediator, Bill Joyce, went above and beyond the call of duty while guiding the parties to a settlement. Bill demonstrated both great mediation skills and tenacity during an all-day mediation, but, more importantly, after the close of formal mediation and despite his own busy work and travel schedule, he made himself available to the parties on a moment’s notice and thus kept the process going until the case settled.”
By: Alisa Sullivan, WAMS ADR Program Director
Washington Arbitration & Mediation Service has administered the Washington State New Motor Vehicle Arbitration Board (Lemon Law) since its inception in 1988. Designated under statute to settle new vehicle disputes between consumers and manufacturers, the Arbitration Board is an independent, neutral agency that conducts arbitration proceedings as a prerequisite to court. Washington is one of a handful of states with a designated Arbitration Board, as others require the consumer to utilize the manufacturer’s arbitration program prior to filing in court.
In its twenty-five year history, the Lemon Law program has received over 6,025 requests for arbitration from consumers looking to have their vehicles repurchased or replaced by the manufacturer. Of those requests, 2,210 cases have resulted in an arbitration hearing, 1,894 have settled with the manufacturer prior to hearing, and 686 requests have been withdrawn by the consumer. It is estimated that the Lemon Law program has resulted in settlements or awards worth about $104,537,440.
Kudos to the dedicated neutrals who have made the Washington State program a successful, impartial process.
“Thank you so much for your help mediating yesterday’s case. This is the second difficult case that you have successfully mediated for me. Honestly, I did not think we would settle yesterday’s case. However, your skill, expertise, and patience carried the day. As a younger attorney who does not have a lot of personal injury experience, it is great knowing that you are available to help settle matters. You are an invaluable resource. I will definitely be asking for your services as a mediator in the future.” ~WAMS Client
“I recently completed a mediation with Mac Shelton at your office. The subject matter was beyond Mr. Shelton’s experience, and the opposing counsel was very difficult. This case had all the indications of a long and hostile battle. I don’t have any idea how Mr. Shelton accomplished resolution. I have recommended Mr. Shelton a dozen times to my colleagues, and will continue to recommend and use WAMS when possible. Mr. Shelton belongs in the Mediator’s Hall of Fame.”
– WAMS Client